People buy from people first, right?

So how about enabling your people to do more business by communicating even better?

Course Benefits:

• Enhance your people edge by learning 21st century communication tools
• Win more business through building better relationships
• Raise awareness of the impact on business of bad communication and relations
• Read other peoples communication in order to sense when to react and respond differently…and ultimately to prevent business loss

Course Content:

• The impact of poor face to face communication on business
• The effect of bad telephone conversations
• Face to face communication theory
• Communication theory in relation to talking!
• Interpreting body language
• How to communicate effectively and build rapport with customers
• Talking your customers language: using your voice and words
• How should we answer the phone?