Client / Customer Relations

People buy from people first, right?
So how about enabling your people to do more business by communicating even better?

 

Course Benefits:

 

  • Enhance your people edge by learning 21st century communication tools
  • Win more business through building better relationships
  • Raise awareness of the impact on business of bad communication and relations
  • Read other peoples communication in order to sense when to react and respond differently…and ultimately to prevent business loss

 

Course Content:

 

  • The impact of poor face to face communication on business
  • The effect of bad telephone conversations
  • Face to face communication theory
  • Communication theory in relation to talking!
  • Interpreting body language
  • How to communicate effectively and build rapport with customers
  • Talking your customers language: using your voice and words
  • How should we answer the phone?

 

This course can be delivered either on a one-to-one basis or in-house. For more information or to book:

Contact Us