Emotional Intelligence

Course Benefits:

 

  • Enhance success by developing emotional intelligence (EI); 90% of top performers have high EI
  • Monitor your own and others’ emotions, and use this information to guide your thinking and actions
  • Improve communication and results with colleagues, customers, clients, family and friends
  • Learn to dissolve negative states of mind so that you positively influence your performance

 

Course Content

 

  • The importance of emotional intelligence; a critical factor in business success
  • Overview of EI: Empathy, Emotion Perception, Sociability, Self-Regulation and Relationships
  • How to communicate effectively with customers and colleagues using EI:
    • Honing your sensory acuity skills, (noticing responses to your communication at a deeper level), so that you can adjust what you do / say
  • The impact of state of mind and how to self-regulate
  • Building rapport and trust: effective body language:
    • Matching, mirroring and then pacing states of mind
    • Talking another person’s language: using your voice and words

 

This course can be delivered either on a one-to-one basis or in-house. For more information or to book:

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